RETURN AND EXCHANGE
- It cannot be refunded once the QR code has been mailed.
- To avoid violating FUP, it is recommended that doing the large-traffic network behavior under WiFi environment. The following situation could be considered. Upload/Download large size of file or picture, watching movies, videos, or streaming, playing mobile game, etc. The social media is mainly composed of videos and photos. Using it to a certain extent is equivalent to watching many videos. Meanwhile, it is also recommended to turn off the automatic update and backup functions, the automatic playback function of the social media, and the satellite map navigation mode. Normal mode of navigation is recommended.
- Network speed will be affected by different factors: the relative position of the user and the transmitting station, the device hardware used, the number of users, etc.
- Open network roaming to start using internet
- Hotspot sharing will occupy the bandwidth somehow, and the network speed will vary depending on the equipment and geographical location, so the minimum network speed is not guaranteed. Please be noted before placing an order.
- If the plan has been activated, it can be refunded under the situation, which customer service judges it malfunctioned. If the plan were not checked with status with customer service, it cannot be refunded.
- The refund amount is limited to the consumption amount. Please do not ask for additional compensation such as affecting travel itinerary, work, and spiritual compensation, etc. If there is any doubt, please consider before purchase.
- If you cannot use the plan upon arriving the destination, please contact us immediately. We do not accept refund after finishing your trip.
- The quality of network varies from place to place because the infrastructure of every country is different. Please understand. DJB do not accept the reason, which is caused by bad reception area.